Welcome to Pinata Center Online Store

Customer Service

Shipping & Delivery
All orders received on business days; Monday through Friday are shipped within 24 hours after order is received. Orders received on weekends or holidays will be shipped the next business day. Currently our online shipping calculation is based on the contiguous United States only. All other territories or locations please contact us to estimate shipping charges. Rhode Island residents are subject to pay 7% sales tax on all orders. The carrier used for shipping is the US Postal Service, due to the fact that our piñatas are big in size we use the Parcel Post service which is affordable to our customers, with delivery in 2 to 8 days and affordable pricing, Parcel Post service is a reliable and economical ground service for less-than-urgent deliveries and oversized packages, if a more urgent delivery is desired please contact us for pricing. If you have any other questions regarding your online order, please don't hesitate to contact us.
Privacy & Security
At Pinata Center Online Store & La Tiendia Boutique Online Store we are strongly committed to protecting the privacy of all of our visitors and customers. All the information you provide is confidential. We do not sell, share or otherwise disclose customer information to any third party for marketing purposes. Visitors and customers who supply Pinata Center Online Store with their contact information may receive information or questions from us pertaining only to their purchase.
Pinata Center Online Store recognizes that our customers have concerns regarding the security of their personal data as it is processed across the internet. We take seriously the responsibility of keeping our customer’s data safe. You can rest assured that communications between your browser and our site’s web servers are private and secure.
Returns & Replacements
All of our products are 100 percent guaranteed to satisfy our customers. We want you to be completely happy and satisfied with your purchase and due to the fact that our Piñatas are hand-crafted by Artisans in Guatemala, all sales are final to all customers. If your pinata is discovered damaged after opening upon arrival; we can offer Store Credit or Exchange. You can use your Store Credit Code at checkout when placing your next order.
All damaged Pinatas must be called in or emailed in advance and given a Return Number (RN #)
Do not return merchandise yourself. Please return the damage Pinata in its original carton within 5 days of your receipt and we will issue a store credit coupon or exchange for the product’s price upon receipt of the returned merchandise in our warehouse and after we determined the nature of the damage (Return shipping & handling charges are responsibility of the customer). Please return all merchandise to Pinata Center & La Tiendita at 390 Broadway Providence, RI 02909.
Products damaged by neglect or abuse will not be covered by the Return or Exchange Policy.
Ordering
After your order is placed you will receive an email with your order confirmation, please check your spam folder if you don’t see the order confirmation on your inbox, once the order is shipped you will receive another email with the tracking number. You can also create an account with us for future convenience; fast and easy checkout, easy access to your order history and status or you can simply checkout as guest.
Payment, Pricing & Promotions
We Accept Payment via PayPal and Major Credit Cards – Visa, Mastercard, American Express, Discover. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
Pricing discounts, promotions and new products will be available from time to time on our online store, you will also be notified via email if you are registered to our Newsletter.
Viewing Orders
If you are a registered with us simply login into your account and go to My Orders, if you checked out as guest click on Order and Returns at the bottom of our site.
Custom Order
When you place an order for a custom made pinata, be aware custom work is not returnable. We make our best effort to create our pinatas as close as possible to the image or object that you provide. All custom made pinatas are left up to the interpretation and imagination of our artisans.